North Coast Photo does not have the equipment or expertise to do a high quality scan. This is a scan that costs a dollar or two. It is, by definition, a low quality scan. If all you need is a scan of a family snapshot that you won't print past 8x10, or are using the image to post it to the web, then its fine.
There are plenty of scanner operators with good scanners. I have an Aztek Premier, 8000 ppi marvel of a drum scanner, and I'd be happy to help.
Lenny