scan multi problem

I have a Minolta Scan Multi scanner (not the II or Pro) that I have used for years for all my 6x6 negatives. Last night the software locked up and I had to do a force quit on my mac. When I tried to reopen the Dimage software, I got the following message: "Unknown error. Confirm all other Dimage scan software is closed." I don't have any Dimage software open, at least to my knowledge. Has anyone gotten this message? And, most importantly, how do I get it back to normal? Thanks in advance.

Alan Brown

Alan,

Have you tried to restart the computer?

Look to Vuescan too, it works for many scanners (including yours) and works both under Windows and OS X. Same user interface / features (except for scanner specific features) and capability for all of your scanners / operating systems... One professional license will give you the opportunity of upgrading forever; I purchased my license in 2003 and I'm on the latest version right now.

Regards,
Loris.

I have tried to restart the computer as well as the scanner. I'm using a ratoc firewire connection so the scanner has to be on for the computer to recognize it, as I'm sure you already know. I've tried every permutation I can think of, but somehow it thinks I have some Dimage application open.

Last night I downloaded the Vuescan trial. I had tried it a number of years ago, but let it lapse. If I buy it, I'm get the Pro version. However, I had a strange glitch with the Vuescan trial. It worked great for 35mm, but I, for the life of me, could not get it to scan a full 6x6 negative. It would only scan the center part of the negative from top to bottom of the 6x6; it was similar to the size of a 35mm negative in width but the 6cm in length. I must be doing something wrong but can't figure this out either. Took and Advil. Thanks for the advice. If you, or others, have any other suggestions, I would love to hear them.

Regards,
Alan

Have you checked whether you have a 'MFSButtonCheck' file sitting on your system ? If you have,delete it,and restart the software.

When I had this sort of failure with my 5400 scanner,it generated this file and prevented the software from starting. Deletion of this file cured the problem - the file did not reappear.

I searched the computer for MFSButtonCheck and found nothing. Thanks for the help though.

Regards,
Alan

The only other suggestion I have is that you re-install the software. The last known drivers are still available on http://ca.konicaminolta.com/support/americas/scanners/dimage-scanners/index.html