ineffablething said:
I think dpurdy was within his rights to say "WTF?" I always get weirded out if I wait 5 weeks for something and I never get confirmation from the seller. SatinSnows attitude of "We don't want your money cos you bitched" is enough to turn me off their product. But that's just me.And I had been reading this thread cos I was going to order for my Rollei and LF cameras.
ineffablething,
He did get confirmation, I never said I didn't want his money, I just said because he was not happy, I returned his money, we fill every single order as fast as we can, this is a small company that has a massive amount of orders and everything is hand made to the specifications that the customer wants, and we even exchange the order when the customer does not specifiy what camera or measurments he/she requires, I don't have an attitude, I have a business and do understand, sometimes, we are not going to fullfill those needs, so I gave the guys money back, he is not out anything at all...I am sorry, I don't quite understand, I use a paypal order system, which sends out a confirmation when an order is placed, I work very hard to get the orders out as fast as I possibly can and I always answer emails when they are sent to me, I appriciate every single order we get, and get those orders out, I have always made an extra effort to keep people updated on shipping times on our website, I really don't know what more I can do? If you have any suggestions, I would welcome them as I am always working on ways to improve our service. I am sorry, with the changing state of affairs in the analog photography arena, I am not trying to dupe anyone at all, it is currently July 31st and we have currently taken 12,386 individual orders this year, and I currently have about 200 I still have to produce, if orders stopped today, I would be caught up in about 4 weeks.
As simple email from this person would have got an answer and taken care of the situation...sorry that you feel my attitude is wrong, but I just do them in the order they come in, and again, he DID get confirmation of his order...perhaps it didn't arrive, once it is sent out, I can't control most of the things that could prevent it from being delivered.
Dave Parker
Satin Snow Ground Glass