What do you mean by "scratched?" Has the emulsion been scraped away, is the paper showing through and tufting, or is there just a slight crease in the print?
I don't know of a good way to recover a print's damaged emulsion; I don't even know of a bad way... If the problem is a crease you may be able to recover it by placing paper over the print and then rubbing the area carefully with a rounded hard object - say the end of a knife handle - however, I have never tried this so try it out on a scrap print first.
I would patch the prints up as best I could and deliver them, explaining the problem, with the promise of replacement prints coming as quickly as possible.