PROBLEM FRONTIER SP3000

I recently bought a frontier sp3000 but am having trouble using it. After adjusting all the settings when placing the strip from color negative it does not pull it but if I change the setting to black and white negative it pulls it. I don't know what I'm doing wrong, I had already managed to scan several strips before and now it won't let me

Have you tried here as well: https://www.minilabhelp.com/
There's preciously few people actively running minilab scanners on Photrio.

Hi, are you using the auto 35mm negative carrier, like the NC100?

Is your strip of colour film a standard orange masked C41 negative?

I have used these autocarriers on SP3000 for many years (professionally) and found them very reliable.

Please give a little more detailed description and maybe a few images of the carrier in place, then the inside of the carrier (top and bottom) and your screen.

Here is a link to the manual and trouble shooting guide.

https://www.manualslib.com/manual/2228963/Fujifilm-Sp-3000.html?page=4#manual

https://www.manualslib.com/manual/1690966/Fujifilm-Sp-3000.html#manual