I gotta chime in too. Really great person to work with. I used a person recommended by a large-format store. Good work--got a shutter running really well. CL-M. Clean-Lube and measure the speeds. With Carol, the speeds were adjusted to be spot-on (well, except for those fastest speed that the shutter probably never did when it was brand new!). True CLA. Cheaper too. Lots of communication.
Don't get me wrong, I'd use either person again....well, if Carol wasn't there, I'd use the other guy!
Matt