To be honest, I never had any problems with it either before I lived in Houston... Philly, Hartford, New York City, Baltimore, Peru... never a problem... That's why I think it has to do with the water here... we are not on city water - - we are on a local utility district system. But it has definitely been a problem for the past 15 years here. If the humidity is high and the plastic reels haven't been cleaned in a while, you will not get the film to load.