Paypal Policy Change

mgb74 · Apr 5, 2019

A recent change in policy at paypal includes:
"We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you."

You should be aware of this if you accept returns.

Larry Cloetta · Apr 5, 2019

They keep tightening the screws, now that they have an essential monopoly. On a large transaction, as for something like a Leica, this would be significant money forfeited to Paypal, for nothing.

Sirius Glass · Apr 5, 2019

Larry Cloetta said:
They keep tightening the screws, now that they have an essential monopoly. On a large transaction, as for something like a Leica, this would be significant money forfeited to Paypal, for nothing.

Yet another reason to buy from KEH rather than eBay..

mshchem · Apr 6, 2019

PayPal is somewhat frightening in its scope. Global, all electronic. Makes you wonder what really is going on.

AgX · Apr 6, 2019

Sirius Glass said:
Yet another reason to buy from KEH rather than eBay..

Why?

That change affects the seller, not the buyer.

MattKing · Apr 6, 2019

If you Paypal's services twice - once to receive the sale funds, and secondly to refund those funds, it makes sense that they should be able to keep a single fee.

Sirius Glass · Apr 6, 2019

Sirius Glass said:
Yet another reason to buy from KEH rather than eBay..

AgX said:
Why?

That change affects the seller, not the buyer.

I merely provide sage advice.

AgX · Apr 6, 2019

KEH is buyer unfriendly. If they send me shit It would be for me to pay the overseas return shipping.

destroya · Apr 7, 2019

i wonder how long it will take for sellers, assuming they can, to charge the fee to the buyer if they return the merchandise.

mgb74 · Apr 7, 2019

It's no-win for the seller. If you pass on those fees to the buyer, they are more likely to claim defective or not-as-described.

removed account4 · Apr 7, 2019

mgb74 said:
A recent change in policy at paypal includes:
"We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you."

You should be aware of this if you accept returns.

I have never expected to be reimbursed the credit card transaction fees, and as far as I know, even 5 or 10 years ago, I was never reinbursed credit card fees. Im confused, is this a new policy ?

John

mgb74 · Apr 7, 2019

It is a new policy. In the past, when you refunded all or part of a payment, the associated fees were also refunded. Just as a cc fee is refunded.

Agulliver · Apr 7, 2019

I can't really see what's wrong here. You've used PayPal's services and are correctly charged for them.

The problem is eBay's increasing tendency to side with buyers who claim items are damaged or defective when they are not.

I am not much of a seller....but when I do, I say "no returns". I also take lots of photos of the item before I pack it...photograph the packaging as I pack it....and the final bag/box in the condition that I took it to the post office. The one occasion a buyer tried it on....eBay actually sided with me.

foc · Apr 7, 2019

I am a seller on ebay and I also have paypal as a payment gateway on my own site. In the last 5 years I have never had a problem with a customer asking for a refund or trying it on.

98% of people are honest and easy to deal with. The other 2% can be spotted a mile off (with a little experience).

I don't understand why there can be a negative attitude to paypal. They provide a very good financial service. If you don't like the way they do business then try some other provider.

I think you will be left wanting.

Rick A · Apr 7, 2019

I refunded a transaction through Paypal not long ago, they gave the buyer a full refund, it still cost me the original transaction fee. I'm not happy about it, but it is now considered part of the cost of doing business. My prices have gone up accordingly.

RalphLambrecht · Apr 7, 2019

Sirius Glass said:
Yet another reason to buy from KEH rather than eBay..

+1

removed account4 · Apr 7, 2019

mgb74 said:
It is a new policy. In the past, when you refunded all or part of a payment, the associated fees were also refunded. Just as a cc fee is refunded.

Thanks, I didn't know that. I guess I just expected I was never refunded the fees.

Paypal Policy Change

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