Do you mean XA?
I'm with the guy who said she perhaps did not load correctly. Does she remember the rewind crank turning while she advanced the film? Always advance a frame before closing the film back to make sure it is engaged.
As to the film, assuming she can remove it in total darkness (go inside a closet and put the camera inside a zipped up coat) she can roll it into the can, but if that doesn't work she needs some sort of light-tight container to put it in. an opaque jar with a lid would work, but it must be totally light-tight.