@calico
1. Yes HS-1800
2. In EZcontroller once the 120-AFC is setup selecting wide framing is just an option in a drop-down menu
Interesting. So they don't have to install different film holder or anything. Maybe they had told me the extra charge to include rebate was for "extra setup," and I conflated that with what another lab told me about having to use different film holder which will show rebate. That other lab mentioned how expensive those film holders were (and hard to find?), which is reason most labs don't have them. Maybe they were referring to Frontier, not Noritsu.
Incidentally, doesn't seem like changing a selection in pull-down menu should cost $7 per roll.
3. The carrier is auto-framing, if the neg is underexposed it struggles to detect the edges - this can be turned off and manually framed by operator and works better uncut
The images for the scans I received with the wide rebate on only two sides were quite dark, which seemed weird to me, because I shoot Portra 160 at 100, and I use a hand held meter and am usually good at getting exposures right. It's possible I somehow screwed up and underexposed, but I wondered if the darkness was due to how it was scanned.
They still have the film, so I can't check it yet.
3½. In this old software, the above process is called "manual cut" which may be where some confusion is coming from
Re cutting the physical film or not: I always ask for uncut, because my scanner can only fit three 6x6 frames, and sometimes labs will cut in fours, despite instructions.
So their first try at scanning was with uncut, and then they requested permission to cut for second try.
They did not say anything about "manual cut" (software) -- so no confusion there.
4. Unlikely but they may be using the rare MFC which affords more control as expense of time and for cut strips only
Interesting.
5. My original point, have a look at your negs if it was misloaded (eg exposure is too close to one edge) not much can be done in that case
I will definitely check the negs when I get them back -- see if rebate wider on left or right of image. I don't think there is a lot of give on the Hassy film insert which would allow the film to be too much to one side. But maybe enough to cause a problem in the Noritsu?
I am out of town right now, and don't have a Hassy with me. But I will check when I get home.
In the scans, one of the thick rebate edges is always on the left, so maybe position of film in film insert is an issue. The other wide rebate in the scans is usually on bottom of image.
@brbo Like he said, if the equipment is poorly maintained all of the above is a bit hit and miss.
Ah, that makes sense. I would expect this lab to maintain their equipment well, but you never know.
Thanks for your help.