Yes it was that light and smooth when new.
That light smooth zoom ring was GREAT when I shot sports. I could follow zoom and follow focus very easily.
So no it was NOT a breakdown in quality.
In fact, I am trying to find similar very light drag zooms, but none is as light and smooth as the 80-200 f/4.5 zoom.
Besides tape, you could send it in for a CLA and tell the tech that you want a thicker grease in the zoom mechanism to stiffen the zoom, or use a thicker felt pad to increase the friction of the zoom/focus ring.