New position at Kodak Management: chief customers officer

AgX · Dec 27, 2010

Excerpts from Kodak press release:

Eastman Kodak Company announced that it has named Gustavo Oviedo to the position of Chief Customer Officer

“Kodak has always believed in putting the customer first,” said Perez. “With the creation of the position of Chief Customer Officer, we are reinforcing our commitment to delivering products and services that reflect the input and the needs of our customers, both commercial and consumer.

As Chief Customer Officer, Oviedo’s primary responsibility will be making the customer central to the company’s delivery of products and services – from design to distribution. He will partner with all of Kodak’s business teams and Corporate Marketing to carry out his mission. From his base in Rochester, N.Y., he will oversee the company’s sales and customer operations in the Americas; Europe, Africa and Middle East Region.

“Our sales increasingly come from the business-to-business marketplace, which is where I have spent the bulk of my career. I look forward to doing all I can to contribute to the continued success of Kodak’s digital transformation.”

M.A.Longmore · Dec 27, 2010

.
Another, Digital Douche Nozzle ...

I Assume ?

Jeff Kubach · Dec 27, 2010

I geuss Kodak has to survive, but doesn't help film much.

Jeff

jacarape · Dec 27, 2010

That's kind of funny actually.their continued successful transformation to digital? Like America making progress in the Middle East I suppose.

dfoo · Dec 27, 2010

Perez should go. He is, and will continue to be, an utter failure.

mabman · Dec 27, 2010

It's not intuitively obvious on Kodak's site - has anybody found a way to contact this guy? If he's truly interested in consumer input as the blurb says, I'm sure we can give him some

Paul Sorensen · Dec 27, 2010

Well, I think the comment about their market becoming increasingly business to business says something about how much they want to hear from individuals like us.

markrewald · Dec 27, 2010

Ron LarFor4X5 said:
.
Another, Digital Douche Nozzle ...

I Assume ?

These types of comments say a lot of the professionalism of the person who utters them.

AgX · Dec 27, 2010

mabman said:
It's not intuitively obvious on Kodak's site - has anybody found a way to contact this guy?

That is a good point. If he should be interested in the consumer's point of view one should be able to contact his department directly. Though I assume he is rather in charge of strategic decisions on the company-customer relation.

For anyone interested in that matter the press officer who is responsible for that release should be able to give more details on that new function: david.lanzillo@kodak.com

Christopher Walrath · Dec 27, 2010

Out of curiousity, I have sent an inquiry to Judy Goonan, Director Customer Relations. Just a general 'Where-Is-The-Film-Portion-Of-Your-Business-Headed' kind of thing. It will be interesting to see just what shape the response takes.

M.A.Longmore · Dec 27, 2010

markrewald said:
These types of comments say a lot of the professionalism of the person who utters them.

.
I was just expressing, what you were thinking !

I guess that makes me a bad person ...

Ron
.

AgX · Dec 27, 2010

Christopher Walrath said:
Out of curiousity, I have sent an inquiry to Judy Goonan, Director Customer Relations.

I did not know that such a department existed.
Does this tell more about me or about Kodak?

But I guess I made a fool of me again.

Christopher Walrath · Dec 27, 2010

Tells of you. And myself as well for neither did I. It would be a forgone conclusion that such a department would exist but it never occurred to me.

markrewald · Dec 27, 2010

Ron LarFor4X5 said:
.
I was just expressing, what you were thinking !

I guess that makes me a bad person ...

Ron
.

Please don't attempt to try and read other people's minds and make comments like that.

lxdude · Dec 27, 2010

I dunno man, sounds like a Digital Douche Nozzle to me, too!!

M.A.Longmore · Dec 27, 2010

lxdude said:
I dunno man, sounds like a Digital Douche Nozzle to me, too!!

.
But, that's what I've been trying to say.

But The Minister Of Politically Correctness, seems to disagree.

Originally I posted that the gentleman was a Digital DoucheBag,
then I corrected myself, DoucheBag is so overused.

David A. Goldfarb · Dec 27, 2010

Moved to the new "Industry News" forum. The Industry News forum is for information like this, about new developments in the photo industry that might be of long term interest to APUG readers, and this is often information that previously fit awkwardly in other forums.

Remember that items posted in The Lounge may be selectively purged after 180 days or may be moved to another forum, if they seem to be of long term value and have attracted significant interest. It is best not to put topics relevant to analogue photography in The Lounge, which is for off topic discussion.

AgX · Dec 27, 2010

I did not even know that such a new forum existed. I guess it was not annonced.

Brian Legge · Dec 27, 2010

Keep in mind that press releases
Like this are typically aimed at investors, etc, not at customers. Quotes will always be aimed to align with what shareholders - people concerned only/mostly with profitability view as a profitable direction.

If anything, it only says that Kodak still views digital as the primary place investors see profit or at least potential for growth.

Vonder · Dec 27, 2010

Good gods. Film is a business. When it's gone, time to move on to something else.

removed account4 · Dec 27, 2010

Christopher Walrath said:
Out of curiousity, I have sent an inquiry to Judy Goonan, Director Customer Relations. Just a general 'Where-Is-The-Film-Portion-Of-Your-Business-Headed' kind of thing. It will be interesting to see just what shape the response takes.

don't expect much !

i asked a vp over the phone the same sort of thing several years ago.
he told me they no plans on changing any aspect of their
film - paper - chemistry business in the foreseeable future ... kind of thing
and then 2 weeks later they announced to the world they would no longer
be making black and white photo papers .

oh well business is business ...

not that i don't enjoy using their films, i don't put much faith into the idea
that in the next few years they will make any of it anymore ...

mgb74 · Dec 27, 2010

It's part of the trend to label the most senior execs "C_O". Otherwise known as VP, sales.

Sort of like grade inflation. I do love corporate speak though, "we have always believed in putting the customer first" and "reinforcing our commitment". So they create a new position?

Moopheus · Dec 27, 2010

jnanian said:
i asked a vp over the phone the same sort of thing several years ago.
he told me they no plans on changing any aspect

"Nothing will change" is corporatespeak for "this will be gone in six months or less." Invariably uttered in conjunction with corporate takeovers.

Christopher Walrath · Dec 27, 2010

First after profit/loss of course. It is the nature of the beast after all.

markrewald · Dec 27, 2010

Ron LarFor4X5 said:
.
But, that's what I've been trying to say.

But The Minister Of Politically Correctness, seems to disagree.

Originally I posted that the gentleman was a Digital DoucheBag,
then I corrected myself, DoucheBag is so overused.

Nothing like being a bigot. Afraid that a new technology will show you up so you resort to name calling. Nice.

New position at Kodak Management: chief customers officer

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