If you are having the problem in the same place no matter which method you use for loading, then it's a dinged reel.
Over the years I've owned several SS reels, and 1. I've never paid one iota of attention who made 'em and 2. rarely have had any problems, even after dropping them.
Looks like a Hewes loader and Hewes reel.
Duncan
Have you tried loading the reel with a sacrificial roll so that you can monitor what's going on in the light?
Metal reels, especially the 35mm ones look sturdy, but are actually fairly fragile, one drop on a concrete floor is all it takes to tweak it enough to be unusable, even though it will look just fine.
Hewes reels aren't the only ones that work well, but their design and construction is superior.
As stated, it sounds like your reel may be bent, if the film kinks no matter what you do, it probably is, and the best solution is to ditch it and find a known good one. The easiest way to do that is to buy a brand-new Hewes.
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