Hi Ralph,
Yes, these are Nielsen frames with spring loaded clamps. What appears to be happening is that the clamping force at the edge are just fine but there are enough give in the "system" that where the mat opening meets the print, there isn't enough clamping force. So if there are any inconsistencies in flatness of the print or the mounting, it won't lay flat. I was able to resolve this by carefully flattening and cooling the print/mountboard combination.