Dear List,
Unfortunately, it seems that approximaely 1-2% of our users are being affected by the way we stream the file in 1mb "chunks" -- necessitated by our lame ISP who has been totally unhelpful assisting us. We cannot explain this behavior as it has nothing to do with the version of Acrobat you are using or the version of OS you are using. We believe it has something to do with how packets are processed by individual ISPs, but we have given up. We are in the middle of switching ISPs over the next two months so by issue #4 this problem will go away.
In the meantime, we will be setting up an ftp site for those users who cannot successfully download the bigger files.
We should have this up and running by next week.
If you are having trouble downloading the issue, please send email to customerservice "at" magnachrom "dot" com and mention you are having trouble with "damaged" files while downloading.
Cheers,