I've bought several items from KEH, returned one that I mistakenly ordered (filter - I ordered the wrong size) with never a problem.
It does sort of bug me that they're (sort of - across the metro area a bit) local to me but still want to charge me a packing fee (or picking fee or "go in the back and get your stuff fee" or something) even if I go pick it up. This makes the difference in that fee and shipping about three bucks. Even with my 32-35 mpg car it would cost more than that to go get it, not to mention the convenience of having FedEx bring it to my door.
It does sort of bug me that they're (sort of - across the metro area a bit) local to me but still want to charge me a packing fee (or picking fee or "go in the back and get your stuff fee" or something) even if I go pick it up. This makes the difference in that fee and shipping about three bucks. Even with my 32-35 mpg car it would cost more than that to go get it, not to mention the convenience of having FedEx bring it to my door.