How long should a customer have to wait?

jstraw · Mar 5, 2007

rjas said:
I send prints the day or if its too late, the day after recieving payment. I make sure to have at least the amount of prints on hand as I am auctioning. My current problem is getting people to pay on time - I've got one customer that bought a print on feb 15th that still hasn't paid. But I've got a few good customers since then, paying the same day, or the day after committing to purchase. I'm always so happy that someone likes my work that I even upgrade them to airmail at my cost; I'm not too great of a businessman...

I think you should ask for your money back and probably buy a print from me

Are you auctioning on eBay? I believe there are rules about when payment is due, beyond which, you're not obligated to honor the auction. Then you can leave the buyer negative feedback and relist the print.

Daniel_OB · Mar 5, 2007

When I sell a print and if cannot send out within 2 weeks I consider that customer is gone. I ship my prints within three days-to-two weeks (two weeks take prints painted with oils).
However I aslo know photographers that ship in three months, but it is about "large" number of prints (say 100 prints).

If you wait for one single print that long time (months) someting is wrong.

www.Leica-R.com

How long should a customer have to wait?

jstraw

Daniel_OB

Privacy & Transparency

Privacy & Transparency