Is it possible that the buyer tried to fiddle with the screen adjustment by himself? Do you remember how everything behaved before you sold it?
The hold-down tabs act a bit springy if i am not mistaken, to exert a slight force on the frame of the screen to hold it down. So if the adjustment screws are high enough, it will be harder to push the tabs
over the frame.
Adjusting a Hasselblad body is something that can only be performed with the correct fixture and, equally important, the correct order of the operations carried out.
Anyway, seems to be an unpleasant situation for you as you wanted to sell it and now you got it back and it is in questionable condition...
fyi:
The foam pads underneath the mirror (NOT the visible foam strip the mirror slaps against!) as pointed out be Light Capture are indeed a massive problem if they deteriorate.
I had the 2 older 500C/CM bodies overhauled recently because of that. Infinity worked, near subjects also worked most of the time but everything in between was hit and miss.
edit: syntax