Verify the heater actually gets power. Check continuity on the heater. Check if there's a thermal safety switch and if that shows continuity. If the heater element is switched by a relay, verify that it turns on/off, and verify the relay contacts show continuity. At this point you should have a decent idea of where to look.
If you don't know how to probe the things I mentioned, try swapping the heaters of tank 1 & tank 2, then see which one(s) turn(s) on. This will also tell you whether you're looking at a problem located in the heater itself (and any thermal protection it may have) or the switching circuitry.