Not sure if it is the same problem, Mine wouldn’t load film. The motor was running but the film spool wasn’t turning. The film counter would flash after it tried, and failed to load film. The motor would also turn if you hit rewind. Not sure if that matches with what you have going on. Sounds like the motor wind could be having more trouble. If it matches mine then I took off the base plate and then the plate under that and moved the small plastic cogs into the right position. It was pretty easy to put back together after. Working so fine.