I had just the opposite when dealing with defective K-888 paper 2-3 years ago. Since then I have changed to VC and spent at least a thousand dollars with Calumet (Ilford) rather than Freestyle. Different strokes for different folks. I still use Freestyle for odds and ends. Its not that I'm picky. My first order with Freestyle was 1968 and I have only had one instance of defective material with several suppliers...that was Freestyle. I was appalled with their reaction and insulted at their response.
I realize that I'm going against the grain with all the "I love freestyle" post but after reading all the "great" stuff, I must, after a couple years, give my experience. Your mileage may vary and everyone has a bad day. So is life.
Jim