foto3--Registration Refund Delay

[Konical]

Good Afternoon, Fellow APUGers,

I am wondering if anyone else has experienced a considerable delay in receiving a refund of the foto3 registration fee.

I sent the $175 in late December; by mid-May, circumstances (my own and those of the conference itself) had changed enough to prompt my decision not to attend. (Sorry about that: there are many of you I had been hoping to meet in person.) Several weeks before foto3, I sent View Camera magazine a refund request. I received no response, although my e-mail was disrupted for a few days in late May, and it’s just possible that one was sent which I did not receive.
On June 20, I sent a second letter to View Camera, reiterating the previous request. I received no response. On July 9, I sent a third letter with the same request. To date I have not received a response. Each letter contained both my postal address and my e-mail address.
I think I am a reasonably patient person, but two months’ delay from my first communication seems inordinate. Have other APUGers experienced any similar difficulty? Have any had a completely contrary experience?

Konical

 

[Jim Noel]

Chalk it up to experience. In the past I have had similar problems getting in contact to settle problems. YOu may have better luck with a telephone call.
Good luck!

 

[Dinesh]

I would keep trying. I am sure that the last thing that the persons at View Camera Magazine want to do is tarnish their pristine reputation within the photographic community.

 

[Ian Grant]

No stick in there. Get your money back.

One person changed the whole scenario. You didn't get what you were going to pay for, I'm sure even in the US that's a grounds for a full refund.

I thought about going, but it didn't fit in with our plans. At the last moment I found it was a viable trip luckily I saw \the warning signs.

Ian

 

[david b]

I would send the next letter to the New Mexico Attorney General as well.

 

[gr82bart]

Apparently the 'best' method to communicate with the svengal ... err gentleman from Arizona is to post a message at this site: http://www.largeformatphotography.info/forum/ Amazingly, you wouldn't be the first to complain either. Those that tried to call, e-mail or mail directly have gotten nowhere, allegedly. Be aware of the harpies and sycophants that will attack you for questioning a messiah.

Regards, Art.

 

[david b]

From the View Camera magazine site:

E-mail:
largformat@aol.com

Postal Address:
View Camera Magazine
P.O. Box 2328
Corrales, NM 87048 USA

Telephone:
(800) 894-8439 US Residents
(505) 899-8054

Fax:
(505) 899-7977

Office hours:
Mon. through Fri. - 8:00 AM - 4:00 PM Mountain Time

 

[ReallyBigCameras]

Actually, the best way to get in touch with the staff at View Camera is to pick up the phone and give them a call (800-894-8439 or 505-899-8054).

Kerry Thalmann
Really Big Cameras