Epson v500 power failure

[wilfbiffherb]

hi guys,

i must call upon your collected wisdom once again. my epson v500 has suddenly started dying. when i plug it in it fires up for about 3 seconds then goes dead. sometimes it last for a few minutes and then just cuts out. has anyone else had this problem at all? im not sure if it is the scanner itself or the power supply unit. i dont want to for out the £30 for a new psu if it isnt going to sort it.

 

[Doug Fisher]

What color is the power light and what is the sequence of light flashes that it gives off?

Doug

 

[wilfbiffherb]

It comees on green as normal and then just cuts out. No flashing of any colours

 

[Doug Fisher]

What troubleshooting suggestions did Epson support give you/walk you through when you called them?

Doug

 

[wilfbiffherb]

I emailed tech support and when they eventually got back to me they told me "there might be something wrong with the power supply or the scanner" helpful, no?

 

[Doug Fisher]

I would call them. You usually get better help because they cannot just blow you off with a lame-axxxed email. Be insistent that they really help troubleshoot things. Ask to be transferred to level 2 support because level 1 support people can't find their way out of a paper bag.

Doug

 

[wilfbiffherb]

Smashing-ill give them a call. Thanks for the suggestion. s