John, I can believe that they were helpful on a software problem, unfortunately my problem was with the hardware.
On a brighter note I just setup my new P600 yesterday. I bought it from B&H last Friday and I was setting it up on Monday afternoon. They shipped it for free and I will be getting a $200 rebate as well.
I also got some paper that arrived UPS at the same time.
I have been using B&H for years...best prices and there service and shipping is great. If you ever have a problem they will make it right. I live in Buffalo, NY and usually get my order in two to three days from NYC (about 450miles)
I am excited about the P600 as this is really my first good color inkjet printer as I have been an analogue photographer for most of my 68 years.
I will dedicate the r2400 to my digital negatives.
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