Hi All,
I received a box of items from the factory just last Friday and that included a Hy6 Mod2 that I sent in for service so they are indeed still open. I have heard a lot lately from people who contacted them by phone or e-mail and didn't get a reply, and to be perfectly honest even I as their dealer don't always get a reply to every message. I know of several people who have still their old websites bookmarked (DHW-Fototechnik and even Franke und Heidecke are still active but the contacts don't work) and have been confused about that - Please use
https://www.dw-photo.eu/ which has contacts on the service page, etc. I think that many of the employee's are only coming in part time now and only really Rolf and Katharina answer calls and e-mails so they may be overwhelmed. I may as well say that I don't always answer my own business phone - maybe only 1 out of 10 calls now is a real person and the rest are spam calls asking if I want to extend my car warranty, take a business capital loan, or get help with my website. If you call me always leave a message and I will call back, but I prefer e-mail.
They are definitely open for service, but some of their products are not currently available pending parts.
Pieter, I just got in some parts from the factory to send to Key Camera Service which might include the piece he's been waiting on for your job. ( FYI - I try to get parts for technicians I work with, but don't do parts for individuals)
Piero, there are a number of technicians who know the 6000 cameras well including of course the factory, Paepke, Wiesse in Germany but also in the US Key Camera and several others. Most of them have parts, and donor cameras, but the factory also had a pretty good stock of parts for 6000 last time I was there in 2018. I am not concerned about service for 6000 series cameras at the moment. Same for TLR's but I hear the supply of main shutter springs is running low (these springs also fit some Hasselblad V lenses and large format lenses).
