That looks really bad. I´ve sometimes got similar hard grain as a result of oversharpening´and/or raising microcontrast. And there definitely is motion blur on the drum scan. The epson looks as good as it gets on an old flatbedscanner, but I see some vertical distortion (the face of the statue looks "longer" than on the drumscan). The resolution won´t be high enough to resolve the film grain.
Have you considered making the prints (or have them made) old school by enlarging the negative? Still better than scanning and printing, I believe.
... Am I expecting too much or should the drum scan be WAY better than my Epson ? ...
That's some good customer service right there. At least you learned who not to use. Was this the drum or the Imacon place?
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