Disappointing Black Friday promotion - UK relevance only?

[snusmumriken]

Harman's Black Friday offer email offers 15% discounts on Ilford products. However, every product listed on their website is only "Available in stores", where I presume the discount would not apply. The 'store locator' provided on the site is 100% useless. I don't know how to pass this information to Harman, because there is no contact email adress, so I'm posting it here in the hope that they will see it and be able to improve their website.

Normally, I'm content to pay standard prices, grateful that there are still Ilford analogue products to buy. But like anyone, a Black Friday offer is always gratefully received ... if it works!

 

[logan2z]

Can you post a link to the Harman 'sale'? I searched but didn't find anything about it.

 

[snusmumriken]

Can you post a link to the Harman 'sale'? I searched but didn't find anything about it.

It was an email promotion, so I can’t really - sorry.

 

[pentaxuser]

Can you post a link to the Harman 'sale'? I searched but didn't find anything about it.

I don't think the promotion applies outside the U.K. so anyone connectíng with a device outside the U.K. will not see it

pentaxuser

 

[Cholentpot]

Black Friday is past its heyday. Once businesses established that the Friday after Turkey was a day to spend money they figured out that people will spend like drunken sailors deal or no deal. There are no screaming deals anymore. Take your 15% off and be happy. I think the last time I got a true black Friday deal was in 2008 at Sam Ash. I still have the $85 guitar that has a slight paint blemish.

 

[pentaxuser]

Harman's Black Friday offer email offers 15% discounts on Ilford products. However, every product listed on their website is only "Available in stores", where I presume the discount would not apply. The 'store locator' provided on the site is 100% useless. I don't know how to pass this information to Harman, because there is no contact email adress, so I'm posting it here in the hope that they will see it and be able to improve their website.

Normally, I'm content to pay standard prices, grateful that there are still Ilford analogue products to buy. But like anyone, a Black Friday offer is always gratefully received ... if it works!

I have the e-mail from Harman which even gives the product code to be used at the checkout so clearly it is meant for driect Harman customers but you are right there is no mention of it on the site

Unless someone at Harman has realised something has gone wrong or someone tells it that is doesn't show up on its site then it will be disappointed about no apparent customer interest

pentaxuser

 

[pentaxuser]

Black Friday is past its heyday. Once businesses established that the Friday after Turkey was a day to spend money they figured out that people will spend like drunken sailors deal or no deal. There are no screaming deals anymore. Take your 15% off and be happy. I think the last time I got a true black Friday deal was in 2008 at Sam Ash. I still have the $85 guitar that has a slight paint blemish.

You seem to have missed the OP's point. Harman says there is 15% off but then make no mention of it on its website so the Op cannot "take it off and be happy"

pentaxuser

 

[logan2z]

It was an email promotion, so I can’t really - sorry.

It's ok, I just received the email, except it says 10% off using the code BLFR25 at checkout. I haven't tried to use it yet, however.

Edit: The discount code works for me. However, when the shipping charge is tacked on to the order it brings the price to within $2 of what I paid from B&H with free shipping. So it's really not much of a deal.

 

[DREW WILEY]

Black Plague Friday is a nice day to be about and about in the hills or along the shoreline with a camera, while the bedeviled mobs are either glued to their computer screens or trampling each other in flu infected retail stores.

 

[BobUK]

Harman's Black Friday offer email offers 15% discounts on Ilford products. However, every product listed on their website is only "Available in stores", where I presume the discount would not apply. The 'store locator' provided on the site is 100% useless. I don't know how to pass this information to Harman, because there is no contact email adress, so I'm posting it here in the hope that they will see it and be able to improve their website.

Normally, I'm content to pay standard prices, grateful that there are still Ilford analogue products to buy. But like anyone, a Black Friday offer is always gratefully received ... if it works!

I have just ordered from Ilford and found the box to put in the code BLACK25 just below the total price when starting to pay.
I had to scroll down a little for the offer code box to be visible.

If you still cannot find the box, I wonder if your VPN location may be set for another location outside the UK?
The 15% discount is for UK.

 

[pentaxuser]

I have just ordered from Ilford and found the box to put in the code BLACK25 just below the total price when starting to pay.
I had to scroll down a little for the offer code box to be visible.

If you still cannot find the box, I wonder if your VPN location may be set for another location outside the UK?
The 15% discount is for UK.

Just so I can be clear about it: Did you see any mention of the 15% announcement on the site when you opened it or was it a question of ordering as you might when there is no % off and then finding that the code reduced the price at the checkout by 15% ?

If it was the latter then this seems to be a change to what Harman has normally shown which is an announcement when you open the site

Thanks

pentaxuser

 

[BobUK]

@pentaxuser

I received an email from them with the 15% off code Black25

There is no indication of any offer when you go to the web site.

Put my items in the basket, then when I went to view basket the last item at the foot of the page was the total price.
If you scroll down below that the offer code box appears.
Put the code in and the discount appeared.

There is free shipping when you spend over a certain amount. I forget how much.

So it would appear that unless you are on their emailing list you would be non the wiser about the discount.

 

[logan2z]

There is free shipping when you spend over a certain amount. I forget how much.

There doesn't appear to be a free shipping option in the US. I added over $600 of merchandise to my cart and a shipping charge was still added to my order.

 

[Cholentpot]

You seem to have missed the OP's point. Harman says there is 15% off but then make no mention of it on its website so the Op cannot "take it off and be happy"

pentaxuser

Or I didn't read and used the opportunity to soapbox.

Take your pick.

Enjoy your turkey.

I'm snowed in here.

 

[MattKing]

Harman are their own distributor in the UK. That is not the case for most of the world, who get their Ilford and Kentmere and Harman products through other distributors like Amplis in Canada.
And if you access the Ilford Photo website from the UK, it apparently adds a web store option for you - an option that is not available in North America or, I assume, many other parts of the world.
So that email is essentially from Harman as UK distributor, and only provides a benefit to those who are recognized as UK customers.
I've added a qualification of sorts to the thread title.

 

[logan2z]

And if you access the Ilford Photo website from the UK, it apparently adds a web store option for you - an option that is not available in North America or, I assume, many other parts of the world.
So that email is essentially from Harman as UK distributor, and only provides a benefit to those who are recognized as UK customers.

The email I received from Harman takes me to a US site from which I can order Ilford product directly from their web store.