Thanks for your input and advice. I used the info@... address rather than aggie@... (which is labelled as advertising sales; and it was ignored last time).
To be honest I think I have more important things to do with my life than chase them on this. And I have better things to do with my very limited free time then write a letter, walk to the post office, buy an international stamp, etc.; all with the full expectation of being ignored again.
I probably shouldn't have posted my question and wasted your time too. Sorry.