By elimnating Kerry as the US distributor I assume the manufacturer is trying to increase how much they make on each camera. But there is a certain amount of confidence that a local (US) distributor instills in a customer. The distributor assumes responsibility for honoring warranty claims and stocking or ordering accessories and having stable prices in US dollars. Ordering directly from the factory in China and sending cash overseas might prove to be a bit to adventuresome for many.
I don't have a position.
I also doubt whether arbitrating between two sides in a personal dispute spilling over to the public domain leads to any sensible decisions. At best, it will amount to prejudice against a new ULF camera maker as well as polarising those who don't know who Mr Thalmann is. Both parties may be happier without bystander crud-flinging.
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