I just looked at my Canon QL17 G3, which does not have film in it since I need to replace the foam. The gate/ pressure plate that lifts 90 degrees to load, and then comes back down over the take-up spindle and the sprockets, has a small spring (sort of a curved flat spring) that presses down on the bottom margin of the film, just outside the perforations. This would hold the film flat against the film channel and keeps it tight against the sprockets. I suggest checking that spring for position and tension.
Regards and good luck with it,
Ken