Can you believe Adorama would post this?

Sirius Glass

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I am not boycotting Ferrania, Kodak, Fuji or any other film manufacturer. I have walked away from Adorama because they post inaccurate and untruthful anti-film articles. Furthermore when I contacted Customer Relations, I was told that Adorama only wanted people to upgrade to high priced digital equipment. Some of the equipment I own is high priced, but all of it uses film, film which now will come from other stores.
 

eddie

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I thought the article was poorly researched and poorly written, as well as denigrating a portion of their customer base. I also think Adorama has to end its relationship with the author due to the theft of someone else’s work. Above all, I think the response you received from CS was an insult to all of us who choose to use film. Still, I admire and appreciate Helen’s decision to answer us directly. I will wait to see how Adorama deals with this before I decide to end any potential business with them. They made a big mistake, but I’m open to giving them a second chance.
 

HelenOster

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My understanding is that everything ever submitted by that author has been removed.......
 

HelenOster

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As I noted earlier in the thread, that was a poor response - and not one sanctioned by the Customer Service Manager, the Sales Director or the Marketing Team. The content of that email bore no relation of any kind to Adorama policy.

Sometimes people think on their feet in an effort to help - and get it wrong. (Me included...)
 

Sirius Glass

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I agree. Now we find out that the author flouts copyright laws and as noted before the article is inaccurate. Finally the author's articles hurt Adorama's bottom line. Removing the author's articles and banning him from Adorama's webpages would go a long way to heal bad feelings. Please pressure management to ban the author.
 

HelenOster

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As I noted earlier, I've been advised that all the articles from the author have already been removed
 

Sirius Glass

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As I noted earlier, I've been advised that all the articles from the author have already been removed


In that case, I have reconsidered my actions, and I will put Adorama back on my approved suppliers list. Thank you.
 

HelenOster

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In that case, I have reconsidered my actions, and I will put Adorama back on my approved suppliers list. Thank you.

Thank you so much for your patience & understanding while we worked through this. Do you have a minute to email me: Helen@adorama.com
 

klownshed

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The M2 story remindied me when we used to forget to do our school homework when we were 14; you’d panic that you hadn’t written anything but you didn’t have time to come up with anything yourself. So you’d copy your firiends’ homework, taking a paragraph at a time and slightly reword it to try and disguise the fact you were copying somebody else’s work.

The teachers were rarely, if ever, fooled.
 
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As I noted earlier, I've been advised that all the articles from the author have already been removed

Thank you Helen...and I mean that. I guess you folks were indeed taking it seriously. I will reconsider my position towards you folks.
 

HelenOster

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Thank you Helen...and I mean that. I guess you folks were indeed taking it seriously. I will reconsider my position towards you folks.

This is one of the balancing acts with Social Media. We know you want a fast response but primary decision-makers are not always going to be available. Also, don't forget that employers have a responsibility to follow correct HR procedures.
 

Bob Carnie

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I am impressed with Adorama and will purchase from them when I can.
Yea Helen
 

Sirius Glass

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