- Joined
- Sep 11, 2008
- Messages
- 18
- Format
- 35mm
I had a lot of problems with the website last week when ordering my RB67. It got sent to my address instead of my girlfriends(she's giving it to me for christmas). My order appeared after the 2nd time checking out, but showed up as "on hold". One 2 minute call to KEH got it shipped. While I didn't like the website problems, I can't argue with the quality of the product and shipping speed. The lens had flawless glass and the back was new except for a few light scratches.
.I got GAS right now.
Being a concrete and steel engineer and not a computer guy, I would think you'd create a mirrored test site to work out the bugs before "going live".
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Then QUICK call KEH, they have the cure!
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It's not a cure - more like a maintenance treatment!
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Then QUICK call KEH, they have the cure!
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Well, I'm sad to report that as of 12/15/09 nothing has changed at the KEH site. I still can't buy anything because the checkout won't work, I can't even login to my account and there is still no-one to ask for help. I did eventually come across an email address buried deep in the "Sell your gear" pages but have not received any response. I guess it's back to ebay for me.
This thread should be merged with the "KEH" thread.
Steve
I recently purchased something from them - - it was one of the rare instances with them when there was a problem on arrival (they took it back, credited the price & the shipping both ways, etc - - very good to work with...). But while I was talking to one of their staff, she told me that using the online system is OK for checking normal product availability but that the customer service folks generally recommend calling up to verify final availability and to place the actual order. In the end, there are fewer problems doing that. So that's what I have done for my subsequent orders. If it reduces the likelihood of problems, I'll take that extra step.
Two more threads merged into the big KEH thread.
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