IIRC I read that these computrol units have struts molded into the inside of the round cover that covers the bulk film roll, and in some instances tightening the nut that hold the round cover on presses the struts down against the reel stopping it from turning -- hence your problem. I suggest putting the the whole device in a changing bag, loosening the nut on the round cover, and seeing if the film then moves properly; that would confirm whether this is the issue or not. Then it's up to you do either buy a different loader, or use some sort of tool to trim back the struts in your computrol loader.
I hope this helps.