This was developed and scanned by some part-time, post-teenie bopper. I did however find the right tech to do my future prints. Still researching a good quality scanner for the right price (w/ neg. attachment) I wanted the Sears (Willis) Towers to surprise the viewer as they glanced the sharp lines.
I think you were poorly served also by their scanning this in color instead of greyscale. I'm no expert in this area, but 400BWCN definitely has a color cast to it in scanning that doesn't show up in the B&W darkroom. I know you like that inkjet print that Mary gave you. I didn't want to say anything, but it really is awfully green. Maybe this can be the first negative you tackle when you get your darkroom going.