my rumor--talked with a service tech a day or two ago. Seems that there's a dispute of sorts between Serco and Ilford, and Serco is holding all the spare parts. The new support company hasn't finalized any service agreements with Ilford, but they are doing some limited tech support for the processors *if* they have the part--which in our case they didn't. I was told that there is no vendor to make the parts and there is no word on when they'll be available again. No parts are being made currently. I asked about a rough timetable for when they'd be available and was told it could be 6 months to a year...which, I appreciate the candid answer & honesty, but wasn't what I was expecting. Oddly enough, I have found that Serco in Europe will sell us this part, but the US company so far hasn't been much help. We're going to need more than one part, and the cost might be prohibitive--but we may have no choice depending on how much it costs to get it made by a machine shop.
So--buyer beware, now is not the time to go after any deals that seem too good to be true on Ilford processors. I know a university in my area that bought a machine last fall, and I've been offered at least 2 brand new ones in the past few weeks, at really low prices. Like 4 grand brand new which is incredible since we paid about 10K back in '93 for ours. But what kind of warranty can they offer on that? They have to legally support those things for 7 years past last one sold, and they can't even support the stuff right now....so I dunno. I wish them the best and hope they get bought out or resurrected or something so the service contracts come back and the parts are made again and all that. But it needs to happen soon, not a year from now. 6 months is even too long.
KT