I think it was a terrible loss...
I started using the product in Toronto in the 90s and loved it. As Joe mentioned, I never got a bad sheet either. The prints were just wonderful, contrast was easy to control, had gorgeous tone and smoothness...
In fact, while it's a hard pill to swallow, I've yet to get prints handcoated myself that were as smooth as what Palladio offered out of the box.
I remember calling and calling trying to get product... "We're working on a new paper..." This went on and on and on... And then gone.
While I can understand that some people want to handcoat... If the product was available today, they'd have one customer back in a heartbeat.
joe