This is a copy of the 5/14/04 post on Ilford's forum.
http://www.ilford.com/cgi/ILFOPRO/topic.pl?forum=2&topic=521
We have just been informed by our factory about a raw materials fault that has affected a small
quantity of our XP2 Super 35mm film.
The problem has been traced to a single batch of the product.
We have recorded very few incidents and it is our belief that only a small portion of the product is
affected. However, due to the random nature of the defect and our commitment to supply only
top quality, defect-free products to you and all our customers, we are taking the precaution of asking
you to examine your stock of XP2 Super 35mm film, remove any of the affected batch from your
shelves and return it to your local ILFORD dealer for replacement.
This recall applies only to the following items:
Catalog # 183 9575 XP2 Super 135 - 36exp Batch # 88CXL1C
Catalog # 183 9584 XP2 Super 135 - 24exp Batch # 88CXL1C
Catalog # 183 9621 XP2 Super 135 - 30.5m (100ft.) Batch # 88CXL1C
Please note that this does NOT apply to XP2 Super 120 film
in either single or multiroll packs, XP2 Super 135 - 12exp or 36exp in 50 roll packs or any other
ILFORD Black and White film products.
Will any Ilford dealer refund the film, or do I have to ship it back to B&H? Have the photo dealers been advised to expect returns? I have 6 boxed rolls remaining of the affected batch number. Unfortunately, when I pack my bag, I usually remove the film from the box (to save space and time) and only pack the cans. I guess I'm burned on those, unless there is a way to determine batch number from the cassette?
You can try to get your local dealer to take the film, but I doubt they will since you bought it somewhere else.
If you bought your film mail order, we can handle that directly. You don't need to send the film, only the part of the box that includes the batch number and the catalog number; we will replace the film directly.
ILFORD Imaging
W.70 Century Road
Paramus, NJ 07652
Attn.: Michelle DelVecchio
Please be sure to include only boxes from the affected batch, 88CXL.
Since we have limited staff to handle these returns, please use this method only if you cannot return the film to your dealer.
David Carper
ILFORD Technical Service
http://www.ilford.com/cgi/ILFOPRO/topic.pl?forum=2&topic=521
We have just been informed by our factory about a raw materials fault that has affected a small
quantity of our XP2 Super 35mm film.
The problem has been traced to a single batch of the product.
We have recorded very few incidents and it is our belief that only a small portion of the product is
affected. However, due to the random nature of the defect and our commitment to supply only
top quality, defect-free products to you and all our customers, we are taking the precaution of asking
you to examine your stock of XP2 Super 35mm film, remove any of the affected batch from your
shelves and return it to your local ILFORD dealer for replacement.
This recall applies only to the following items:
Catalog # 183 9575 XP2 Super 135 - 36exp Batch # 88CXL1C
Catalog # 183 9584 XP2 Super 135 - 24exp Batch # 88CXL1C
Catalog # 183 9621 XP2 Super 135 - 30.5m (100ft.) Batch # 88CXL1C
Please note that this does NOT apply to XP2 Super 120 film
in either single or multiroll packs, XP2 Super 135 - 12exp or 36exp in 50 roll packs or any other
ILFORD Black and White film products.
Will any Ilford dealer refund the film, or do I have to ship it back to B&H? Have the photo dealers been advised to expect returns? I have 6 boxed rolls remaining of the affected batch number. Unfortunately, when I pack my bag, I usually remove the film from the box (to save space and time) and only pack the cans. I guess I'm burned on those, unless there is a way to determine batch number from the cassette?
You can try to get your local dealer to take the film, but I doubt they will since you bought it somewhere else.
If you bought your film mail order, we can handle that directly. You don't need to send the film, only the part of the box that includes the batch number and the catalog number; we will replace the film directly.
ILFORD Imaging
W.70 Century Road
Paramus, NJ 07652
Attn.: Michelle DelVecchio
Please be sure to include only boxes from the affected batch, 88CXL.
Since we have limited staff to handle these returns, please use this method only if you cannot return the film to your dealer.
David Carper
ILFORD Technical Service
