22 september I bought some darkroom equipment from B&H. The delivery time was 10-14 days. In october the whole store went for a holiday (2 weeks combined) and they added a "check our holliday schedule"-warning to their homepage. I rechecked a few days after the last holliday ended - nothing had happened and my order was still "processing". Yesterday, after more than 5 weeks since my order, I sent them an e-mail telling them to cancel it as I rather take my business elsewhere. Few hours later I got an e-mail - apparantly unrelated to the one I sent - telling me that they are "pleased to inform me that the order has been shipped". Today, I got a reply on my order cancellation telling me they currently don't have time to answer all e-mails and that I must call them if I want to get my question answered quickly. I've heard about B&H before so I used them to buy equipment i had trouble finding elsewhere. Bad really, as I planned to buy a lot more from them. Guess I'll just find another store to stock up on agfa film and paper.